Put together a subscription refund request
The paid term determines the request window, counted from the purchase date. Send your request to iptvpremiumtvs on WhatsApp before that window ends and identify the order involved. Extra subscription months do not extend it.
Request windows for paid terms
| Paid term | Window from purchase |
|---|---|
| 1 month | 3 days money-back guarantee |
| 3 months | 7 days money-back guarantee |
| 6 months | 10 days money-back guarantee |
| 12 months | 30 days money-back guarantee |
Include the purchase references
- Locate the purchase date and payment reference.
- Specify the number of paid months and simultaneous screens.
- State clearly that you are requesting a refund for that purchase.
- Send the message through WhatsApp and keep the conversation for follow-up.
Identify the parts of the purchase
Mention the IBO Player Pro year if it was included in an annual order. A player license bought independently from its developer is another purchase. Make clear which transaction the request concerns so it is not confused with an app payment.
Keeping track of the request
Payment information and the refund arrangement are discussed in the conversation associated with the order. Retain the reference provided in the reply for later questions. The payment service also affects when a credit appears; no fixed bank processing time is stated here.